Frequently Asked Questions
Solutions to common questions
32 articles
- See how many credits have been used
- What does it mean to 'Query Map' and when would I use it?
- Images from email signatures are being imported as though they were invoices
- My invoices are not appearing in the Processing tab
- What type of map should I ask for, and what data is extracted for each map type?
- How does Data Extraction work?
- What is a map and how do I find and use a map?
- My invoice was mapped to the wrong supplier. What do I do?
- Can I Log In with Single Sign On (SSO)?
- I don't like the extraction - can I change it?
- Attachment size limits
- Why Isn't My Panel 3 Loading?
- Supported document types
- Why is the invoice red?
- How to automatically round variances in your bill data
- What is the difference between a Bill vs Invoice? a Supplier vs Vendor?
- What is a system generated PDF?
- Can the support team see my data?
- Change the company name or email address
- I didn't receive my Invite or my One Time Password (OTP)
- Can't find a document in the Archive?
- How do I navigate between my accounts - Company Picker
- Supported web browsers
- My Supplier doesn't use Product Codes, but I need line extraction, what should I do?
- Can more options be filtered on?
- What Gets Redirected From Lightyear?
- Why are bills sent into Lightyear bouncing back as a winmail.dat file?
- Can I Sort or Filter Through my Documents?
- When does Lightyear auto-suggest maps to me?
- How do I cancel a map request?
- I have sent in some PDFs but I can't see them in my Approval Tab
- Which extraction method is right for me?