Frequently Asked Questions
Solutions to common questions
32 articles
See how many credits have been used
What does it mean to 'Query Map' and when would I use it?
Images from email signatures are being imported as though they were invoices
My invoices are not appearing in the Processing tab
What type of map should I ask for, and what data is extracted for each map type?
How does Data Extraction work?
What is a map and how do I find and use a map?
My invoice was mapped to the wrong supplier. What do I do?
Can I Log In with Single Sign On (SSO)?
I don't like the extraction - can I change it?
Is there a size limit on attachments being sent into Access Capture by Lightyear?
Why Isn't My Panel 3 Loading?
What type of documents can Access Capture by Lightyear receive and process?
Why is the invoice red?
How to automatically round variances in your bill data
What is the difference between a Bill vs Invoice? a Supplier vs Vendor?
What is a system generated PDF?
Can Access Capture by Lightyear see my details and documents?
Changing the company name or Access Capture by Lightyear email address?
I didn't receive my Invite or my One Time Password (OTP)
Can't find a document in the Archive?
How do I navigate between my accounts - Company Picker
What web browsers does Access Capture by Lightyear support?
My Supplier doesn't use Product Codes, but I need line extraction, what should I do?
Can more options be filtered on?
What Gets Redirected From Lightyear?
Why are bills sent into Lightyear bouncing back as a winmail.dat file?
Can I Sort or Filter Through my Documents?
When does Lightyear auto-suggest maps to me?
How do I cancel a map request?
I have sent in some PDFs but I can't see them in my Approval Tab
Which extraction method is right for me?