For those using advanced security softwares, you may run into some issues with receiving emails from Access Capture by Lightyear as they may get picked up by spam filters/security products.
In order to avoid this, please whitelist our email domains (@lightyear.cloud and @lightyearap.com) and the ip addresses our emails are coming from. Please see these listed as below:
54.240.89.57
54.240.89.58
Once whitelisted, please try
Checking your spam/quarantine inboxes to release the previous emails
Retrigger an email to see if you are able to receive the new emails
If you are still having issues after these, please contact support